National Student Survey

National Student SurveyThe results of the 2017 National Student Survey were released on Wednesday 9 August 2017 and LSBM is pleased to announce that the levels of overall satisfaction of our students are among the highest of any in the UK.

The National Student Survey (NSS) gave students the opportunity to tell us about their courses and share their experiences of the time they spent studying at LSBM. It enabled them to share with us in a very practical way what they liked and what they think could be improved.

Here are the percentage results from the survey reflecting student satisfaction levels: (higher is better)


  • The teaching on my course - 93.25%
  • Learning opportunities - 93.92%
  • Learning community - 86.11%
  • Overall satisfaction - 95.2%

Business Courses

  • The teaching on my course - 84.87%
  • Learning opportunities - 88.6%
  • Learning resources - 85.09%
  • Overall satisfaction - 86.84%

Law Courses

  • The teaching on my course - 100%
  • Assessment and feedback - 87.5%
  • Academic support - 93.33%
  • Overall satisfaction - 100%

Our benchmark for overall satisfaction (across all courses) was 86% and we achieved 95% (this puts us in the top quartile of institutions who participated in the survey - the average for the top quartile was 91%).

This is a testimony to the hard work and endeavour of all the teaching and backroom staff at LSBM.

You can read the full set of National Student Survey Results for 2017 here.

There are four reasons why LSBM felt so passionately about getting students involved in the National Student Survey, and why we are so delighted to have our hard work at championing student engagement and success acknowledged:

1/ It is an influential source of information for LSBM that gives us direct feedback from our student body about how we are doing.

2/ It gives students a powerful collective voice to shape their course and create positive changes.

3/ There is a wider remit in that the full-spectrum of results helps to create a picture of the whole higher education landscape, so that we can learn best practice from other institutions, and improve our courses, even when we are already performing well.

4/ It acts as an effective counter-balance to the idea of 'top-down' education systems, because it helps everyone to remember that students are our 'customers' and that providing a first-class educational experience should always be our top focus.


We look forward to building on this success in the future.

You can read our official LSBM news announcement here which talks about some of the many policies that LSBM has implemented to make this great result possible and how we continue to strive to improve the experience for our students.

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